AUUM Solutions Title: Technical Support Technician – Level 3
Location: Montreal, QC (Hybrid)
Type: Long Term Contract
Introduction:
Join a rock-solid organization as our client’s next Technical Support Technician and sit at the center of projects that drives decisions. You’ll help one of Canada’s most trusted consulting organizations work on the latest project, and be rewarded with great opportunities.
Key points/Highlights:
– Service desk experience.
– 3-5 years of experience as an IT technician- third level end-user support and expertise with Microsoft Windows clients;
– Good knowledge of SCCM or Microsoft Endpoint Control Management (MECM).
– Good general knowledge of networking.
– Knowledge of AD (Active Directory).
– ITIL knowledge.
Job Description:
– Provide third level support to Service Desk users and teams;
– Resolve IT Service Management System (ServiceNow) tickets;
– Perform in-depth checks on certain routines;
– Manage Incidents and Problems;
– Take charge of and work with the team to resolve production-related issues for Level 3.
We are an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Apply now—we look forward to meeting you!!!!