AUUM Solutions Title: Organizational Change Manager – Senior
Type: Long Term Contract
Location: Remote (Meetings in Edmonton, AB)
Overview:
Our client is looking to modernize their tools and services including replacing its current case management and trust administration system with a new Microsoft Dynamics solution using the Customer Relationship Management (CRM) and Financial & Operations modules. The system manages a high volume of client cases and utilizes detailed financial/accounting processes.
Duties:
• Build strong relationships with stakeholders, including leadership, end users, project teams to recommend and align on change/training plans and address concerns.
• Develop and manage communication plans, schedules, strategies and resource estimates.
• Lead training activities.
• Conduct training needs analysis to identify knowledge gaps and skill requirements for end users.
• Design and implement training programs, recommending in-person, virtual, super-user, train-the-trainer, and self-paced approaches.
• Develop & implement comprehensive training plans, schedules & strategies, estimate resource requirements, develop and monitor work plans for completion of tasks.
• Define learning outcomes, assess staff understanding and develop solutions to address gaps & issues.
• Develop & deliver user-friendly training materials, including (but not limited to) manuals, guides, eLearning, self-paced learning materials, and video tutorials, ensuring content is tailored to diverse learning styles and technical proficiency.
• Design & deliver training sessions for various user groups, ensuring maximum participation and engagement.
• Conduct change impact analysis.
• Monitor & report on change management/ training progress, ensuring initiatives are on track and addressing any challenges
• Define and track success metrics & key performance indicators for change management and training effectiveness (e.g., user engagement, training completion rates, system adoption levels).
• Manage & track feedback from users to identify any issues, training gaps, or areas of resistance, and work with the project team to resolve them promptly.
Must Haves:
• Change Management certification or accreditation (e.g., Prosci, or similar) from a recognized issuing body and 5 years related experience.
• Experience facilitating change management or training in any one of the following: Customer relationship management (CRM), Case management, ERP, banking, accounting, financial based systems or related systems (e.g., Microsoft Dynamics CRM, Microsoft Dynamics Finance, etc.) for at least 1 project.
• Demonstrated experience leading training activities and working as a Trainer for complex technology/software applications.
• Demonstrated experience working as an Organizational Change Manager on at least 1 complex technology/software application project.
• Experience delivering training sessions in-person and online via web-based interactive technology (e.g., Zoom, Teams).
• Experience in change risk management.
• Experience working in or for the public sector.